Privacy Policy

At ZENSQUAD LLC ("we," "us," or "our"), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, mobile applications, SMS services, and other services we provide (collectively referred to as "Services"). By using our Services, you agree to the practices described in this Privacy Policy. Please review this policy carefully to understand how we treat your personal data.

1. Information We Collect

We collect both personal and non-personal information from various sources in order to provide you with a more personalized and efficient experience. Below are the types of information we may collect:

A. Personal Information:

Personal information refers to any data that can be used to identify you personally. We may collect the following types of personal information:

• SMS Data: If you choose to opt-in to receive SMS communications from us, we may collect your phone number, the content of the messages you send, and any responses you provide. Your phone number and other SMS-related information will not be shared with third parties for marketing purposes. For more details, refer to our SMS Terms & Conditions Policy.
• Account Information: When you create an account with us, we may collect personal details such as your name, email address, phone number, billing address, and other contact information necessary for account creation and service delivery.
• Payment Information: If you make a purchase or conduct any financial transactions through our Services, we may collect payment details such as credit card information or billing details. Please note that we do not store payment card information directly, as payment processing is handled by a third-party provider.

B. Non-Personal Information:

Non-personal information refers to data that cannot directly identify you. We may collect the following types of non-personal information:

• Log Data: We automatically collect certain data when you use our Services, such as your IP address, browser type, operating system, referring URLs, and pages visited on our website or app.
• Cookies and Tracking Technologies: We use cookies, web beacons, and other similar technologies to collect data regarding your browsing behavior. This information helps us understand usage patterns, improve user experience, and enhance our Services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• SMS Services: To send you transactional messages, service updates, or other communications related to our Services. You may opt-out at any time as described in the "SMS Communication Opt-In and Opt-Out" section below.
• Customer Support: To provide you with customer service, respond to inquiries, and resolve any issues related to your account or Services.
• Marketing and Promotions: With your consent, we may send you targeted marketing communications, promotional offers, or advertisements related to our Services.
• Operational Purposes: To analyze trends, monitor and improve the functionality of our Services, and optimize the user experience.
• Compliance and Legal Obligations: To comply with applicable laws, regulations, and legal processes, as well as enforce our policies and protect the rights and safety of our users.
• SMS Consent Phone numbers collected for SMS purposes will not be shared or sold to any third parties or affiliates for marketing purposes.

3. How We Protect Your Information

We take the security of your information seriously and implement reasonable technical, administrative, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and access controls. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure. As such, we cannot guarantee the complete security of your information, but we are committed to taking all reasonable steps to protect it.

4. SMS Communication Opt-In and Opt-Out

We may send you SMS communications as part of the Services. These may include transactional messages, updates, alerts, and marketing promotions. By opting into our SMS service, you agree to receive such communications.

• Opt-In: You will only receive SMS communications after you explicitly opt-in by checking the opt-in box on the contact form on our website.
• Opt-Out: You may opt-out of receiving further SMS communications at any time by replying "STOP," "UNSUBSCRIBE," or following the instructions provided in the SMS message. Upon opting out, we will promptly stop sending you SMS messages.

5. Sharing Your Information

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our Services, processing payments, sending marketing communications, or performing other functions on our behalf. These third parties are required to maintain the confidentiality and security of your information.
• Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena or other legal process, or if we believe disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process served on us.
• Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred as part of the transaction. In such cases, we will take reasonable steps to notify you before your information is transferred.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, unless a longer retention period is required or permitted by law. If you would like to request the deletion of your data, please contact us as described below.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, update, or delete your information, or to object to or restrict certain processing activities. If you wish to exercise any of these rights, please contact us using the information provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" at the top of the policy will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@zensquad.com

Mailing Address: ZENSQUAD LLC, 5650 S Green St, Murray, UT 84123, USA

ZENSQUAD LLC is committed to resolving any concerns you may have regarding the use of your personal data. Please note that email communications may not be fully secure, so we recommend that you avoid sending sensitive information, such as credit card details, through email.

By providing this comprehensive privacy policy, we aim to be transparent with our users and ensure compliance with applicable data protection regulations.